Cancellations
Orders are processed as quickly as possible after they are placed. Please make sure your cart, shipping address, contact information, and order details are correct before completing checkout.
If you need to change or cancel your order, please contact us at support@icolorlab.com as soon as possible and include your order number.
Please note that orders are often processed within one business day of receipt. Once an order has been processed, packed, or shipped, we cannot guarantee that changes or cancellations can be made.
⸻
Returns
We stand behind our products and offer a 30-day money-back guarantee.
If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, items must meet the following conditions:
* The item must be unused.
* The item must be in its original packaging.
* The item must not be worn, damaged, washed, opened, or altered in any way.
* The return request must be approved by our Customer Service team before the item is sent back.
Please note that Final Sale items are not eligible for return or refund unless the product is damaged, defective, or the wrong item was received.
⸻
How to Request a Return
Please follow the steps below:
Step 1:
Email us at support@icolorlab.com with your order number and the reason for your return request.
Step 2:
Wait for our return confirmation. Once approved, we will provide the correct return address and further instructions.
Step 3:
Send the approved item back to our warehouse using the return instructions provided by our Customer Service team.
Please do not send any items back before receiving return approval from us. Unauthorized returns may not be accepted.
⸻
Return Shipping
For approved returns, we will refund the purchase price of the item, excluding shipping and handling fees.
There are no restocking fees.
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Please keep all emails related to your order and return, as they may contain important information.
⸻
Refunds
Once we receive and inspect your returned item, your refund will be processed to the original payment method.
Refunds are typically completed within 3–7 business days after the returned item has been received and approved.
Please note that promotions, discounts, and coupon values are not reimbursed separately. Your refund will be based on the actual amount paid at checkout.
⸻
Late or Missing Refunds
If you have not received your refund after the expected processing time, please first check with your bank or credit card provider. Refunds may take additional time to appear on your account depending on your financial institution.
If you have completed these steps and still have not received your refund, please contact us at:
support@icolorlab.com
⸻
Order Issues
If there are any issues with your order, including damaged items, missing items, or incorrect products, please contact us at support@icolorlab.com as soon as possible. Please include your order number and any relevant photos so our team can assist you efficiently.
Cancellations
Orders are processed as quickly as possible after they are placed. Please make sure your cart, shipping address, contact information, and order details are correct before completing checkout.
If you need to change or cancel your order, please contact us at support@icolorlab.com as soon as possible and include your order number.
Please note that orders are often processed within one business day of receipt. Once an order has been processed, packed, or shipped, we cannot guarantee that changes or cancellations can be made.
⸻
Returns
We stand behind our products and offer a 30-day money-back guarantee.
If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, items must meet the following conditions:
* The item must be unused.
* The item must be in its original packaging.
* The item must not be worn, damaged, washed, opened, or altered in any way.
* The return request must be approved by our Customer Service team before the item is sent back.
Please note that Final Sale items are not eligible for return or refund unless the product is damaged, defective, or the wrong item was received.
⸻
How to Request a Return
Please follow the steps below:
Step 1:
Email us at support@icolorlab.com with your order number and the reason for your return request.
Step 2:
Wait for our return confirmation. Once approved, we will provide the correct return address and further instructions.
Step 3:
Send the approved item back to our warehouse using the return instructions provided by our Customer Service team.
Please do not send any items back before receiving return approval from us. Unauthorized returns may not be accepted.
⸻
Return Shipping
For approved returns, we will refund the purchase price of the item, excluding shipping and handling fees.
There are no restocking fees.
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Please keep all emails related to your order and return, as they may contain important information.
⸻
Refunds
Once we receive and inspect your returned item, your refund will be processed to the original payment method.
Refunds are typically completed within 3–7 business days after the returned item has been received and approved.
Please note that promotions, discounts, and coupon values are not reimbursed separately. Your refund will be based on the actual amount paid at checkout.
⸻
Late or Missing Refunds
If you have not received your refund after the expected processing time, please first check with your bank or credit card provider. Refunds may take additional time to appear on your account depending on your financial institution.
If you have completed these steps and still have not received your refund, please contact us at:
support@icolorlab.com
⸻
Order Issues
If there are any issues with your order, including damaged items, missing items, or incorrect products, please contact us at support@icolorlab.com as soon as possible. Please include your order number and any relevant photos so our team can assist you efficiently.
